Live Delivery Guarantee

We guarantee all of our reptiles to arrive alive, healthy, feeding, and to be of top quality.   Furthermore, we guarantee all of our reptiles to be properly sexed unless other wise stated.   Rest assured if you are not happy with your purchase we will make every effort to solve the problem to your satisfaction.  If you are not satisfied with your purchase we must be notified within 24 hours of the customer receiving the package.

 If your shipment has not arrived by 12:00 noon, you must call us!   We will contact the carrier and find out the status of your animal - if you contact us by 12:00 noon, we will cover carrier error!  If you do not contact us by 12:00 noon, we can no longer guarantee for live arrival or carrier error!

If any animals you received have arrived dead, please contact JMG Reptile within 24 hours. To receive credit, two high quality color photos of each animal must be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. .  Black and white, blurry, or low resolution pictures will not be accepted.  Please note that JMG Reptile may want pictures with certain specifications, so please contact us first.